Written on Tuesday, November 21, 2006 by Jessica
A national nurse-in at Delta ticket counters is set for today. I wish I would've known. The nearest Delta ticket counter is about an hour-and-a-half from here. It's a little too late to just take off and go. And who says Seth would want to eat just then anyhow? (Picture me shoving his face into the milk maker, shouting, "Eat, child, eat!")
On the other hand, I feel a little sorry for Delta. This is turning into a PR nightmare, and technically, Delta didn't kick off the woman. A partner airline, Freedom Airlines, is the one that did it. I was aware of this when I wrote my complaint e-mail, of course, but I still knew Delta would have to be the one to put pressure on Freedom to change its policy. And it's working.
Sorry, Zoe. Come back next week when I'm finally over my righteous indignation. I'll try to start writing about another subject. :)
Posted in
Breastfeeding,
Complaint letters
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Written on Tuesday, November 21, 2006 by Jessica
Delta's reply:
Dear Delta Customer,
Thank you for expressing your concerns.
Delta Air Lines is disappointed to hear about the removal of the passenger onboard Freedom Airlines Flight 6160. As you may know, they are one of our Delta Connection partners. The employees involved were Freedom Airlines employees. No Delta employees were involved in the decision to remove Mrs. Gillette from the aircraft.
Delta supports a mother's right to breastfeed her baby onboard our aircraft. Please let me assure you that we are working with Freedom Airlines on their investigation of this matter. Following the results of this internal investigation, Delta will work with Freedom (a subsidiary Mesa Air Group) to ensure that their procedures mirror Delta's service standards.
Again, thank you for contacting us. We will always welcome the opportunity to be of service.
We genuinely appreciate your support and trust.
Sincerely,
Ruth Jones
Online Customer Support Desk
http://www.delta.com
I'm satisfied with Delta's response. I'm willing to fly their airline again, assuming that it actually does put the squeeze on Freedom Airlines over this incident.
Posted in
Breastfeeding,
Complaint letters
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Written on Wednesday, November 15, 2006 by Jessica
Remind me to never fly Delta.
I wrote an email to bitch:
I'm appalled that a family was kicked off a Delta Connections flight because the mother was breastfeeding. The flight attendant and the airline should've used better judgment. http://www.msnbc.msn.com/id/15720339/
If the airlines are going to start banning breastfeeding women who won't cover up, they'd better start banning women with low-cut tops as well. After all, a breastfeeding mother doesn't display any more cleavage than a low-cut top. The baby's head blocks most everything.
I'm aware that Delta and Freedom Airlines are different entities, but Delta should exert its influence to stop such nonsense in the future.
I have to admit, I've written better complaint letters. What's this business about low-cut tops? Oh, well. I was pissed when I wrote it. I'm thinking about following up with a better-written paper letter.
Update: By the way, I learned about this incident at
Working Moms, a new site for (you guessed it) mommies who work.
Posted in
Breastfeeding,
Complaint letters
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Written on Thursday, January 19, 2006 by Jessica
I wrote to CNN Headline News today:
I was dismayed when I heard Isaac Hayes described as the voice of Chef on "kids' show" South Park. South Park is not a kids' show! It's a raunchy, profane, satirical cartoon for adults that fully deserves its TV-MA rating.
Kids' show??
In other news, I refrained from sending an e-mail to eSmartTax to tell them they misspelled "preparation" in the subject line of their latest e-mail to me.
Posted in
Complaint letters
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Written on Thursday, December 22, 2005 by Jessica
I've finally had it with A&E's programming, so I wrote them a letter. I guess I'm just in a bitchy, letter-writing mood these days.
Dear A&E,
I am now thoroughly disgusted with your programming lineup. It's time you changed your network name to TTE -- Trailer Trash Entertainment -- because retaining the "A" for "Arts" is an insult to your viewers. Dog the Bounty Hunter, Growing up Gotti, Inked, Rollergirls and others are simply not worthy of A&E.
Sincerely,
Jessica [Last Name]
UPDATE: A&E's initial reply:
Thank you for submitting a QUESTION/COMMENT through our automated FAQ Wizard.
We will do our best to send your inquiry to appropriate contacts at A&E
Television Networks.
Thanks again for clicking with us!
Truly,
Viewer Relations
A&E Television Networks
Posted in
Complaint letters
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Written on Tuesday, December 20, 2005 by Jessica
I ordered my sister's Christmas present from LTD Commodities well in advance -- November 7. I had to prepay using a ridiculously inconvenient system: they sent a postcard with the item's cost minus shipping, which took several days via snail mail. (You can't pay with a credit card on their site b/c they don't accept credit cards.) I immediately sent payment, and then I waited. And waited. Finally, on December 17, they "shipped" my package. Of course, I use the term "shipped" loosely. The 17th was a Saturday, after all, on today (Tuesday), the item's status at UPS is "billing information received," which means the item hasn't even been picked up yet. I don't know how I'm possibly going to have time to get it by Friday, which is the day we're having Christmas with my sister.
Maybe it will in fact arrive on or before Friday, in which case my current mood will be pointless. I'm trying to wait until it really is too late before I become furious.
UPDATE: I received an email from LTD Commodities to tell me my item has shipped and should arrive in ten business days. Here's the letter I wrote, which was a waste of time because I don't feel any better.
I am officially furious. I ordered my item on November 7, well in advance of Christmas. When nervously checking my item's status on December 14 or 15, I naively believed the statement on your site that promised, “If you’re item’s status is ‘preparing to ship,’ assume that it has shipped. We won’t be updating order statuses until December 20." The first thing I did the morning of the 20th was check the status of my item. It finally "shipped" on December 17, which merely means that your site claims it shipped on December 17. As of today (December 20), however, my item's status at UPS is still "billing information received," which usually means the carrier hasn't even picked it up yet. The last straw was the e-mail I received this afternoon (December 20) saying that my item has shipped and should arrive in ten business days. I need it in three days for Christmas with my sister.
It is absolutely unbelievable that it takes six weeks to ship an item. I'm sure that part of problem is the ridiculous policy of sending a postcard via snail mail so that I could pay in advance of shipment. After I placed my order, it took two weeks for the postcard to arrive. I had to return this payment via snail mail because there is no way to pay instantly with a credit card. I sent payment immediately because I was concerned about receiving the item in time for Christmas. It took over a week an a half for my check to clear. It then took another two and a half weeks for the item to finally ship. If I'd had any idea that LTD Commodities was such an undependable company, I obviously would never have placed an order. Even if my item miraculously arrives in time for Christmas, I can assure you it wasn’t worth the stress.
UPDATE #2: Well, guess what. UPS now says my item is in transit and will deliver today! Does this mean I have to eat crow? I'm not sure, because as I said in my letter, even if my order arrived in time, it wasn't worth the stress.
UPDATE #3: My package arrived in time for Christmas. LTD Commodities never responded to my letter.
Posted in
Complaint letters
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