Update on my Delta complaint letter

Written on Tuesday, November 21, 2006 by Jessica

Delta's reply:

Dear Delta Customer,

Thank you for expressing your concerns.

Delta Air Lines is disappointed to hear about the removal of the passenger onboard Freedom Airlines Flight 6160. As you may know, they are one of our Delta Connection partners. The employees involved were Freedom Airlines employees. No Delta employees were involved in the decision to remove Mrs. Gillette from the aircraft.

Delta supports a mother's right to breastfeed her baby onboard our aircraft. Please let me assure you that we are working with Freedom Airlines on their investigation of this matter. Following the results of this internal investigation, Delta will work with Freedom (a subsidiary Mesa Air Group) to ensure that their procedures mirror Delta's service standards.

Again, thank you for contacting us. We will always welcome the opportunity to be of service.

We genuinely appreciate your support and trust.

Sincerely,

Ruth Jones
Online Customer Support Desk
http://www.delta.com

I'm satisfied with Delta's response. I'm willing to fly their airline again, assuming that it actually does put the squeeze on Freedom Airlines over this incident.

Posted in Breastfeeding, Complaint letters |

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